net11 Responsible Gaming — Your Safety Comes First
Betting should be enjoyable, not a source of stress or financial hardship. net11 is committed to providing every Bangladeshi player with the tools, information, and support needed to keep their gaming experience safe, controlled, and within their personal limits.
Our Commitment
Gambling Responsibly is a Shared Responsibility
At net11, we believe that responsible gaming is not a legal checkbox — it is a core value that shapes every decision we make as a platform. The vast majority of our players enjoy cricket betting, slots, live casino, and crash games as a form of entertainment, setting budgets they are comfortable with and stepping away when they choose to. For those players, net11 is simply a great time.
However, net11 also recognises that for a small number of players, gambling can begin to feel compulsive or out of control. Problem gambling can affect players from any background — in Dhaka, Chittagong, Syl het, Khulna, Rajshahi, and every corner of Bangladesh. That is why net11 provides a comprehensive suite of responsible gaming tools that put control firmly in your hands.
This page explains every responsible gaming feature available on the net11 platform, describes the warning signs of problem gambling, and tells you exactly how to get help if you or someone you know needs it. Please read it carefully — your wellbeing matters more to us than any wager.
Tools & Features
Take Control — net11 Responsible Gaming Tools
Every net11 account comes with built-in responsible gaming controls accessible directly from your account dashboard. These tools are free, effective, and take effect immediately upon activation.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period to prevent impulsive decisions.
Loss Limits
Define the maximum amount you are willing to lose within a set time period — daily, weekly, or monthly. When your loss limit is reached, net11 will suspend betting activity on your account for the remainder of that period, helping you avoid chasing losses in a negative spiral.
Session Time Limits
Set a maximum session duration so that after a defined period of continuous play — for example, 1 hour or 2 hours — net11 will display a clear on-screen reminder and offer to log you out. Keeping sessions short reduces fatigue-driven decision-making and helps maintain perspective.
Time-Out Periods
If you need a short break from betting, you can activate a time-out period of 24 hours, 48 hours, 1 week, or up to 30 days. During a time-out, your account is temporarily suspended — you cannot log in, deposit, or place bets. Time-out periods take effect immediately and cannot be reversed early.
Self-Exclusion
For a more serious break, self-exclusion closes your net11 account for a minimum of 6 months or permanently. During self-exclusion, all marketing communications are stopped, your balance is preserved, and reactivation requires a mandatory cooling-off period and a formal review by our support team.
Reality Checks
Enable periodic reality-check pop-ups that appear during your session to show you exactly how long you have been playing, how much you have wagered, and your net result for the session. These neutral, factual reminders help you stay grounded and make informed decisions about whether to continue.
Account Activity History
Your net11 dashboard provides a full, transparent record of all your betting activity — deposits, withdrawals, bets placed, winnings, and losses — broken down by day, week, and month. Reviewing your history regularly is a simple and effective way to stay aware of your spending patterns.
Marketing Opt-Out
You can opt out of all promotional communications — including bonus offers, free bet notifications, and seasonal promotions — at any time from your account settings. Removing marketing triggers is a practical step that many players find helpful when they are trying to reduce the frequency of their play.
24/7 Support Access
Our player welfare team is available around the clock via live chat in your account dashboard. If you are concerned about your own gambling behaviour or a family member's, you can speak to a support agent confidentially at any time. All welfare enquiries are treated with the highest level of discretion.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling rarely appears all at once. It typically develops gradually, and many people do not recognise the signs in themselves until the impact on their finances, relationships, or mental health is already significant. Awareness is the first and most important step.
The following warning signs do not necessarily mean that you have a gambling problem — but if several apply to your situation regularly, it is worth taking a pause and honestly assessing your relationship with betting. net11's responsible gaming tools are here to help you take that step.
Need to Talk to Someone?
If you are experiencing distress related to gambling, please reach out to net11 support via live chat 24/7, or email our welfare team at:
- Spending more money on gambling than you originally planned or can afford
- Chasing losses by placing larger bets to try to win back money you have lost
- Feeling restless, irritable, or anxious when you try to cut down or stop gambling
- Lying to family members or friends about how much time or money you spend on betting
- Neglecting work, study, or family responsibilities because of time spent gambling
- Borrowing money, selling possessions, or using savings intended for essentials to fund gambling
- Using gambling as a way to escape stress, depression, anxiety, or personal problems
- Thinking about gambling constantly — planning your next session, replaying past bets
- Making repeated unsuccessful attempts to reduce, control, or stop gambling
- Experiencing guilt, shame, or regret after a gambling session but returning anyway
- Gambling alone for extended periods and losing track of time during sessions
- Prioritising gambling over eating, sleeping, or other basic self-care activities
Step-by-Step Guide
How to Activate Self-Exclusion on net11
Self-exclusion is the most powerful responsible gaming tool available on net11. It is designed for players who recognise that they need a significant break from all gambling activity. The process is straightforward and takes effect within minutes of your request being confirmed.
Log In to Your net11 Account
Access your account via the net11 Login page. Self-exclusion can only be initiated by the account holder from within a verified, active account session.
Navigate to Responsible Gaming Settings
From your account dashboard, go to Settings and select the Responsible Gaming section. All available tools — deposit limits, session limits, time-out, and self-exclusion — are listed here.
Select Your Exclusion Duration
Choose between a minimum 6-month exclusion, a 1-year exclusion, a 3-year exclusion, or a permanent closure. We recommend choosing the longest period you are comfortable with — you can always extend it later.
Confirm Your Request
After confirming your selection, net11 will immediately suspend your account. You will receive an email confirmation. All pending bets will be settled and your remaining balance will be held securely for withdrawal once the exclusion period ends.
Contact Support Directly if Needed
If you are unable to access your account or need immediate assistance activating self-exclusion, contact the net11 support team via live chat 24/7 or email [email protected]. Our welfare team will action your request immediately.
Additional Guidance
Setting Deposit & Loss Limits
Deposit and loss limits are the most widely used responsible gaming tools on net11. Setting a limit before you start a session — rather than in the heat of the moment — is one of the most effective habits a player can build. Here is how they work in practice.
Deposit Limits — Key Facts
- Available as daily, weekly, or monthly caps denominated in BDT (৳)
- Reducing your limit takes effect immediately with no delay
- Increasing your limit is subject to a mandatory 24-hour review period
- Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, and card deposits
- You will receive an on-screen notification when you are approaching your limit
Loss Limits — Key Facts
- Loss limits measure net losses — total bets placed minus total winnings returned
- Available as daily, weekly, or monthly caps in BDT (৳)
- When your loss limit is reached, your account is locked for further betting until the period resets
- Raising a loss limit requires a 24-hour cooling-off period before the change takes effect
Recommended Starting Point
If you are unsure where to start, net11 recommends setting a monthly deposit limit equal to the amount you would comfortably spend on any other entertainment activity — cinema tickets, restaurant meals, or a streaming subscription. Treat your betting budget the same way.
Our Pledge
net11's Responsible Gaming Commitments
Responsible gaming at net11 is not limited to the tools we offer players — it also defines how we operate as a business. These are the commitments we hold ourselves to every day.
Mandatory Age Verification
Every net11 account undergoes KYC identity and age verification before withdrawals are processed. Players found to be under 21 years of age will have their accounts closed immediately.
No Marketing to Vulnerable Players
net11 does not send promotional communications to accounts that have activated responsible gaming restrictions, time-outs, or self-exclusion. Players who opt out of marketing are permanently removed from all campaign lists.
Proactive Welfare Monitoring
net11's platform monitors account activity for patterns associated with problem gambling — such as rapid loss chasing, very high session lengths, or sudden large deposit spikes — and proactively reaches out to affected players.
Fair and Transparent Odds
All sports betting markets and casino games on net11 are provided by licensed, certified game studios with independently audited random number generators. Return-to-player rates are published and verifiable.
Staff Training on Problem Gambling
All net11 customer support agents receive training on recognising the signs of problem gambling and on the appropriate procedures for escalating welfare concerns to our dedicated player protection team.
Regular Policy Reviews
net11 reviews its responsible gaming policies and toolset at least annually to ensure they reflect current best practices in player protection. This page will be updated whenever material changes to our policies are made.
Play Responsibly — Enjoy net11 on Your Terms
Set your limits, know the signs, and remember that net11's support team is available 24/7. When gambling stays fun, everyone wins.